OUR SIMULATIONS
BRANCH MANAGEMENT

Branch Management

Objectives

  • Responsibility: “Be accountable for” the Decision Making and the Results
  • Business Vision: “Ownership” of the Branch’s Business  
  • Management of the Complexity and Tensions between: Sales/Service/
    Risk Control/Profitability/Motivation

CONTENT

1. Managing the Business (Sales, Risk, Growth, Profitability)
2. Regulation and Compliance Management
3. The Clients (Service, Loyalty, Claims, Satisfaction)
4. The Team (Motivation, Efficiency, Development)
5. Management of the Relationship with Head Office.

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